About Us
Direct Igniter, Inc. is a small business located in the heart of the central valley, who is a proud USA seller. The owner of our company had been selling and fixing pellet BBQ’s, catering, and working on advanced electronics for over 20 years. During his experience he realized the big brand names were selling low quality parts, at a premium cost. His goal was the opposite, he wanted to find quality products for a low price to be able to share this with the average consumer. 5 years later we are continuing with our goal and bringing high quality parts for low cost to the consumer. With the use of high-quality parts, great customer service and an industry leading warranty we can satisfy the needs of our customers.
We search the world to find the vendors that meet our high standards and quality of craftsmanship. We have these factories use the best materials to help ensure our parts fit correctly and have longevity. We use the OEM manufacturer parts to help design our products and ensure fit. We also make sure all our products are to OEM standards or better. If you have any questions or issues with your products, we have a great customer service team.
Our customer service has multiple lines of communication open for customers to utilize. We can be contacted by phone, email, snail mail, or live chat on our website. We would be delighted to assist you in finding a solution or help with any installation, malfunction, technical issues, general questions or finding the correct replacement part. If you do ever encounter an issue with any of our products, we do offer an industry leading warranty.
Most of our products come with at least a 1 year, 100% satisfaction guarantee, no hassle warranty. If you ever have an issue with any of our products, please contact us and we would be happy to replace/refund or help you solve any technical issues. Our warranty covers all our products from manufacturer defects and craftsmanship issues. We stand behind our products 100% and this quality warranty is what keeps us at nearly 100% customer satisfaction rating.
Our owners’ experience, quality products, low prices, great customer service and our industry leading warranty is what sets us apart from the competitors. We use all this to bring a pleasant buying experience and we hope to do business with you now and keep you as a lifelong customer.